Pawsome Palate Privacy & Terms

These Terms of Use ‘Terms” are legal agreement between You and Pawsome Palate. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.

What personal information do we collect?

We may collect the following types of personal information:

A) Personal Information and Pet Information

  • name

  • email address

  • pet information (such as name, breed and weight)

B) Billing & Shipping Information

  • mailing or street address

  • telephone number and other contact details

  • credit card information

C) Other Information

  • your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information

  • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries

  • any additional information relating to you that you provide to us directly through our or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information

  • information you provide to us through customer surveys

  • any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

  • register on our website

  • communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites

  • interact with our sites, services, content and advertising, or

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Personal Data Protection,

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

  • to enable you to access and use our website and services;

  • to operate, protect, improve and optimise our website and services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

  • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

  • to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;

  • to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;

  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and

  • to consider your employment application.

We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Do we use your personal information for direct marketing?

We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Personal Data protection.

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:
D) our employees;
E) third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
F) professional advisers, dealers and agents;
G) payment systems operators (e.g. merchants receiving card payments);
H) our existing or potential agents, business partners or partners;
I) our sponsors or promoters of any competition that we conduct via our services;
J) anyone to whom our assets or businesses (or any part of them) are transferred;
K) specific third parties authorised by you to receive information held by us; and/or
L) other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

How do we protect your personal information?

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we have measures in place to manage security risks such as encryption and auditing and monitoring of internal staff access to personal information. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us by emailing info@pawsomepalate.com

Products & Services

We are not responsible for damage or loss as a result of orders being returned to our location or being undeliverable as a result of incorrect address information provided by you, or for the inability of a recipient to receive the package on the specified and/or selected delivery day. If your order is returned to us because of an incorrect address provided by you, or due to the inability of a recipient to receive the package on the specified and/or selected delivery day, 

a redelivery fee will be incurred should you decide to opt for it. Should you decide that the order is no longer wanted, we are unable to process a refund given its perishability, we must dispose of the contents of the order.

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Products purchased from pawsomepalate.com are selected and deemed to be suitable for your dog by you. Pawsome Palate will not be held liable for any loss, harm, medical conditions or death as a result of consumption

of the product(s).

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Products purchased from Pawsomepalate.com are for personal use only. 

You may not resell any of the products that you purchase or receive from us.

Pawsome Palatewill not be held liable for any consequences as a result of a violation of this term.

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We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction.

We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products

or services that we offer. All descriptions of products or product pricing or discontinuation of product(s)

are subject to change at anytime without notice, at the sole discretion of us.

Refund Policy

Refunds may be made for unfulfilled orders provided it meets
the terms stated in the Cancellation Policy mentioned below.

Cancellation Policy

There are no cancellation once ordered. Pawsome Palate reserves the right to cancel an order and refund the full amount to the customer.

Delivery Policy

You will be informed of the scheduled delivery date and timing a few days before the delivery to your doorstep will take place. Should you not be home during the scheduled date and timing, we will take it back as we would not want the food to be spoilt, you will need to arrange for another delivery date, which will be charged an additional fee of $10, unless, instructed to leave it at your doorstep